Shipping And Returns

Shipping Information:

Processing Time:

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be handled the next business day.

Shipping Times:

• Standard Delivery: 3–7 business days

• Express Delivery: 1–3 business days

• International Delivery: 5–14 business days

Delivery times may vary depending on destination and courier availability.

Shipping Costs:

Shipping rates are calculated at checkout based on your location and the selected delivery method.

Order Tracking:

Once your order ships, you will receive a confirmation email with a tracking link to monitor your shipment in real time.

Returns & Exchanges:

We want you to love your purchase. If something isn’t right, we’re here to help.

Return Window

You may return items within 14 days of delivery.

Eligibility

Items must be:

• Unworn and unwashed

• In original condition

• With all tags attached

Non-returnable items:

• Final sale items

• Intimates

• Damaged items caused by improper use

Return Process:

1. Contact us at support@VÉLUNE.studio with your order number.

2. We will provide you with a return label and instructions.

3. Refunds are issued to your original payment method once the item is received and inspected.

Exchanges:

If you need a different size or color, please request an exchange during the return request. We will ship the replacement once the original item arrives back to us.

Damaged or Incorrect Items:

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will prioritize your replacement or refund.

Contact Information:

Questions?

For additional assistance, you can reach us at:

support@VÉLUNE.studio